These Terms of Service ("Terms") govern the use of KRONSMART ONE and related repair, customer service, and communication services provided by Kronsmart Corp. ("Kronsmart", "we", "us", or "our"). By requesting or receiving services from Kronsmart, you agree to these Terms to the extent applicable to the services provided.

1. About KRONSMART ONE

KRONSMART ONE is Kronsmart's business operations platform used to manage repair tickets, customer and device information, service history, estimates, approvals, communications, payments when applicable, and other operational functions.

2. Repair and Diagnostic Services

Kronsmart provides computer, Mac, gaming PC, electronics, data, upgrade, diagnostic, and related technology services. The scope, availability, estimated completion time, and price of a service may vary depending on the device, condition, parts availability, diagnostic findings, and customer authorization.

Estimates are based on the information available at the time they are provided. Additional issues discovered during diagnosis or repair may require a revised estimate or additional customer approval before work continues.

3. Customer Information and Device Details

Customers are responsible for providing accurate contact, ownership, device, and service information when reasonably necessary for Kronsmart to perform the requested service.

Device passwords, PINs, or other access information may be requested when access is reasonably necessary for diagnosis, repair, testing, or verification. Kronsmart uses such information only for legitimate service purposes and handles it according to our Privacy Policy and applicable security procedures.

4. Estimates and Authorization

When customer approval is required, Kronsmart may request authorization in person, by phone, email, SMS, WhatsApp, or another documented communication method. Work requiring approval may be paused until authorization is received.

5. Parts and Repair Outcomes

Some repairs may require replacement parts. Availability, pricing, compatibility, and delivery times for parts may change. Kronsmart will make reasonable efforts to communicate material changes that affect an approved repair.

Although Kronsmart strives to provide professional and reliable service, a successful repair cannot be guaranteed in every case, particularly when a device has severe physical damage, liquid damage, prior repair attempts, component failure, data corruption, or other conditions outside Kronsmart's control.

6. Data and Backups

Customers are encouraged to maintain current backups of important data before service whenever possible. Repair, diagnostic, upgrade, operating system, storage, malware-removal, and data-related procedures can involve risks to existing data.

If data recovery or data transfer is specifically requested, availability and recoverability depend on the condition of the source device or storage media and cannot be guaranteed.

7. Customer Communications

Kronsmart may communicate with customers regarding active repairs, estimates, approvals, service status, pickup, support, and other service-related matters through phone, email, SMS, or WhatsApp.

Service-related communications may be necessary to complete a repair or customer service request. Marketing communications, when used, are handled separately and may be declined or opted out of as applicable.

8. WhatsApp Business Platform

KRONSMART ONE may use the WhatsApp Business Platform provided by Meta Platforms, Inc. for customer communications. Use of WhatsApp is also subject to applicable WhatsApp and Meta terms and policies.

9. Payments

Charges for services, parts, taxes, fees, or other approved items are due according to the terms presented at the time of service or checkout. Available payment methods may vary.

10. Pickup and Unclaimed Devices

Customers are responsible for arranging timely pickup of completed devices after notification. Kronsmart may contact customers regarding devices that remain unclaimed or past due for pickup.

Any handling of property that remains unclaimed will be subject to applicable law and Kronsmart's then-current policies. Nothing in these Terms authorizes disposal of customer property contrary to applicable law.

11. Acceptable Use

Customers may not use Kronsmart services or communications for unlawful, fraudulent, abusive, or harmful purposes, or attempt to interfere with the security or operation of KRONSMART ONE or related systems.

12. Privacy

Information processed in connection with KRONSMART ONE and Kronsmart services is handled according to our Privacy Policy.

13. Third-Party Services

Certain features may rely on third-party providers for communications, hosting, payments, backups, or other technology services. Those providers may have their own terms and privacy policies that apply to their services.

14. Changes to These Terms

Kronsmart may update these Terms from time to time to reflect changes in services, technology, business practices, or legal requirements. The current version will be posted on this page with a revised "Last updated" date.

15. Contact Us

Questions about these Terms or KRONSMART ONE may be directed to:

Kronsmart Corp.
2465 NW 97 Avenue
Doral, FL 33172
United States

Email: support@kronsmart.com
Phone: 305-597-5144
Website: https://kronsmart.com