This Privacy Policy explains how Kronsmart Corp. ("Kronsmart", "we", "us", or "our") collects, uses, stores, and protects information in connection with KRONSMART ONE and related customer communication services.

1. Information We Collect

KRONSMART ONE may process information including:

• Customer name
• Phone number
• Email address
• Device information
• Repair ticket information
• Repair status and service history
• Customer communications and service-related messages
• Payment or transaction information when applicable

We only collect information reasonably necessary to provide repair, customer service, communication, and business operation services.

2. How We Use Information

Information may be used to:

• Create and manage repair tickets
• Provide repair status updates
• Contact customers regarding estimates, approvals, repairs, and pickup
• Send service notifications through SMS, email, or WhatsApp
• Maintain repair history and customer records
• Provide customer support
• Improve KRONSMART ONE and Kronsmart business operations
• Meet legal, accounting, or security requirements

3. WhatsApp Communications

KRONSMART ONE may use the WhatsApp Business Platform provided by Meta Platforms, Inc. to communicate with customers.

WhatsApp messages may include repair status updates, approval requests, pickup notifications, customer support communications, and other service-related information.

When WhatsApp is used, certain information may be processed by Meta in accordance with Meta's and WhatsApp's applicable privacy policies and terms.

4. SMS and Email Communications

KRONSMART ONE may also send service-related communications using SMS and email when authorized or appropriate.

5. Information Sharing

Kronsmart does not sell customer personal information.

Information may be shared only with service providers that support our business operations, such as communication, hosting, payment, backup, or technology providers, when reasonably necessary to provide services.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect customer information from unauthorized access, loss, misuse, or disclosure.

KRONSMART ONE includes security controls for sensitive information and may use encryption for protected credentials and system secrets.

7. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain repair records, comply with legal obligations, resolve disputes, and support legitimate business operations.

8. Your Choices and Rights

Customers may contact Kronsmart to request access, correction, or deletion of personal information, subject to applicable legal and recordkeeping requirements.

Customers may also request that certain marketing communications stop. Service-related communications may still be sent when necessary to complete an active repair or customer service request.

9. Data Deletion Requests

To request deletion of personal information associated with KRONSMART ONE, contact:

Kronsmart Corp.
2465 NW 97 Avenue
Doral, FL 33172
United States

Email: support@kronsmart.com
Phone: 305-597-5144

10. Children's Privacy

KRONSMART ONE is intended for business and customer service purposes and is not designed to collect personal information from children under 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or KRONSMART ONE privacy practices, contact:

Kronsmart Corp.
2465 NW 97 Avenue
Doral, FL 33172
United States

Email: support@kronsmart.com
Phone: 305-597-5144
Website: https://kronsmart.com